Privacy Policy

1. Introduction

Feedbackly ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our feedback collection service.

2. Information We Collect

Account Information

When you create an account, we collect your email address and name (if provided). We use this information to manage your account and communicate with you.

Feedback Data

We collect feedback submitted through your widget, including:

• Feedback type (bug, idea, other)
• Message content
• Email address (if provided by the end user)
• Page URL where feedback was submitted
• Screenshots (if enabled)
• Browser and device information

Usage Data

We collect information about how you use our service, including pages visited, features used, and actions taken.

3. How We Use Your Information

• To provide and maintain our service
• To process and deliver feedback to your dashboard
• To send notifications and integration webhooks
• To improve our service and develop new features
• To communicate with you about your account
• To comply with legal obligations

4. Data Storage and Security

Your data is stored securely on Supabase infrastructure. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Screenshots and attachments are stored in encrypted storage with access controls.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who help us operate our service (Supabase, Resend)
• Integration endpoints you configure (Slack, Discord, Email)
• Law enforcement when required by law

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your data
• Opt out of marketing communications

7. Data Retention

We retain your data as long as your account is active. When you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies. The widget does not set any cookies on your visitors' browsers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.